Brighton and Hove Independent Mediation Service

Brighton & Hove Mediation Service
Basement Office, Ecclesden, Grove Hill, Brighton BN2 9NG
mediation@bhims.org.uk
Telephone: 01273 700812

"They were brilliant, very patient, understanding and approachable. They
assisted me to work out a good solution which I will abide by”

"Things seem to be so much better, I’m no longer anxious all the time. I’m also sleeping much better”

"So much less hassle than trying to find a solicitor with legal aid, and we did try
that avenue first”

"The service for me did what it said on the tin”

"I think you provided an excellent service in a very difficult set of circumstances”

"I have had no problems with my neighbour since the meeting. In fact she even speaks to me now. I wish to thank you for what you have done”

What is Mediation?

Mediation, a way to resolve conflict that gives you the opportunity and support to deal with problems you are experiencing in your community.

Conflict is a fact of life and can be a great force for change if used positively.

Mediation is a voluntary and confidential, process that uses a neutral third party to help people in dispute find a mutually agreed solution without having to go to court. The process allows disputants to work out their solution assisted by the mediators. Mediation is widely recognised as a cost-effective way of dealing with disputes.

How does Mediation work?
We will arrange to visit you and listen to your problems. Then, if they are willing, we will visit the other person/s involved and listen to theirs. Then, if both the mediators and disputants agree, a joint meeting can be agreed. This meeting will be held at a neutral place with three of our mediators present. Each party has a chance to say what they need to without interruption.

Our job is to help those present to find a way forward. Usually a solution will be found which everyone is happy with which we will write down to remind everyone what was agreed. However, this is not a legally binding document.

Sitting down and talking to the people who you are in dispute with may seem odd at first, but most people find it okay, once it gets started and our experience proves that it does work. However if anyone is not willing to meet, we will revisit each party in turn. Quite often this too can lead to agreement.

Things to remember about mediation

It is fair to both sides. Everyone gets the chance to air their feelings and get their point of view across
No one has to admit fault or climb down. Agreements are 'win-win', offering something to both sides
Agreements are written down, and are practical, reasonable, and form a benchmark for the future
It is a quick, effective alternative to costly legal action - or doing nothing and putting up with the problem
It is voluntary: you can withdraw from the process at any time you wish